Our Terms and Conditions of service

Acknowledgment and Acceptance of Terms and Conditions

These terms and conditions outline the rules and regulations for the use of chat4us’s Website, located at https://www.chat4us.com/.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use chat4us if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person logged on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of England and Wales. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

COOKIES

We employ the use of cookies for the smooth usage and enjoyment of our website. By accessing chat4us, you agree to the use of our cookies in agreement with the chat4us’s Privacy Policy.

Most interactive websites use cookies to retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

LICENSE

Unless otherwise stated, chat4us and/or its licensors own the intellectual property rights for all material on chat4us. All intellectual property rights are reserved. You may access this from chat4us for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from chat4us
  • Sell, rent or sub-license material from chat4us
  • Reproduce, duplicate or copy material from chat4us
  • Redistribute content from chat4us

   This Agreement shall begin on the date hereof.

SERVICE DESCRIPTION

Service rendered includes (I) the Site, (ii) the live agent, the chat software, the tools and services provided on the Site and by the Live Agent. The API made available via the Site, and (iii) all sounds, software, data, images, text, video, and content made available via the Site or services, or developed through the Live Agent API.                                                                                   Subject to these terms, will be all newly added features of the Service

SUBSCRIPTION TERMS.

Without locked-in contract, subscription for the Service is on a Thirty (30) days cycle unless the client chooses to be billed beyond that, in which case the Minimum Term shall be the total number of months paid in advance. Termination of Services requires a 14-day written notice as specified below. This Agreement, if not properly terminated or downgraded, will be renewed automatically and extension made for successive periods equal to then Thirty (30) Days monthly cycle (each, a “Renewal Term”), as provided herein, by either Chat4us or Client. If Client has an ongoing free trial of the Service, the Initial Term will begin after the end of the stated free trial period. Client may terminate the Services upon expiration of the Free Trial by giving written notice to Chat4us two (2) days before the end of the Free Trial. Client may terminate or change Service package upon expiration of the Initial Term or any Renewal Term by giving written notice of termination, downgrade or upgrade Fourteen (14) days prior to the end of the current package subscribed.

SUPPLY OF MATERIALS

It is the client’s responsibility to supply all materials and information required by Chat4us to effectively complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, FAQs, new products and services updates, new products and services launched and other material as needed. A penalty may apply for delay of such supply. We have the right to invoice you for any balance on the contract for work not done if this resulted from your failure to supply the needed materials and information.

AFFILIATE PARTNERS

Our affiliate partnership program is intended for persons or organisations we may seem fit and as such, selection of membership is at the sole discretion of Chat4us and not necessarily through an application. Payment for affiliate partners will be made from 30 days after the referred clients of the affiliate partner makes payment.

An affiliate partner will enjoy the percentage of commission on a referred client for a maximum period of 12 cycles of 30 days per cycle in so far as the referred clients remains an active subscriber of the service for the said period of 12 cycles.

FEES AND MODIFICATIONS

Live chat service of chat4us cost a fee which will be billed on a 30 days cycle basis. However, set-up of your account which we term on-boarding, is made free for clients.

By choosing to purchase our subscription-based services, you pledge that all information You submit is true, legally valid, and accurate including your payment details and You agree to pay all subscription and applicable fees you incur, plus all applicable taxes.

We reserve the right to change User pricing upon thirty (30) days’ notice to User.

 

 

PAYMENT

The ongoing 30 Days cycle Live Chat agency Fees for our service will be paid in advance on a monthly basis by the client through any payment means agreed upon by the client and the Dedicated Account Manager (DAM) of the client except for cash. This payment will be made two (2) days before the end of the free trial whiles in the case of an existing client, payment will be made Seven (7) days before the end of a current subscription.

REFUNDS

Request for refund or cancellation must be made latest by three (3) days prior to the commencement of the paid Thirty (30) days. Chat4us reserves the right to refund only 70% of the amount paid Seven (7) days after such claim is made.

TERMINATION OF SERVICE

We may terminate or suspend the Services with or without cause at any time and effect it immediately. Reasons for termination or suspension shall include, but are not limited to, the following: non-cooperative client; violation of any terms stated in this policy; or failure to pay for Services. No client or third party shall deem liability of the company for termination of the Service. A dissatisfied user of the services who may also objects to the terms of service and its modifications made from time to time shall result to the User’s only recourse to immediately: (a) terminate the use of the Service and (b) notify us of such termination. Upon termination of Service, User’s right to use the Service shall immediately cease. In the event of User default, User agrees to pay all costs, expenses and reasonable legal fees expended by us in enforcing these terms or collecting any sums due hereunder both in and out of bankruptcy and before and after judgment.

LAWFUL USE.

Client agrees that use of the site is subject to all applicable National and Local laws and regulations, and that User is solely responsible for the contents of information that would be given to customers during the course of the Service.

DISCLAIMER

Chat4us will not be liable to you or any third party for any damages whatsoever, whether direct, special, incidental, indirect, consequential, punitive or exemplary of any kind or nature including but not limited to loss of income, loss or damage of data, and damage to business reputation, under any theory of law or equity, relating to or arising out of your misuse, use, changes to, inaccessibility or inability to use the  Chat4us web site or services, any data, or paid search engine web site or interface; or the unauthorized access to, failure, delay or alteration of any data or transmission; any data stored, sent or received or not stored, sent or received; any agreement or transaction entered into as a result of your use of the Our web site or services or through the Chat4us web site and services; any data from a third person accessed on or through the web site or services whether your claim might be based on warranty, contract, tort or any other legal theory, and whether or not Chat4us has been advised of the possibility of such damage. Under no circumstances shall Chat4us’s maximized aggregate liability exceed the total amount paid by you for the services, but in no event greater than three hundred Great Britain Pounds Sterling (£300.00). As some territories do not allow the limitation or exclusion of liability for consequential or incidental damages, our liability in such territories is limited to the maximum extent permitted by law. Your acceptance of this limitation of liability is an express precondition to your use of our web sites and services. Without limiting the foregoing, Chat4us is not responsible for any of your data residing on our hardware. You are responsible for backing-up your data and information that may reside on our hardware, whether or not such information is produced through the use of the Chat4us web site or services.
We can’t be held accountable for any losses or damage that an individual entity or organization may incur through our recommendations, referrals or by any info obtained from our promotional pages or service materials. We recommend that any individual entity that we may recommend a third-party business to should undertake their own due diligence before proceeding on such third party to undertake a business partnership, relationship of any kind with such third party.

 

NON-DISCLOSURE

Chat4us will not at any time disclose any of your confidential information to any third party.

 

GOVERNING LAW

Any claim relating to Chat4us’s website shall be governed by the laws of England and Wales without regard to its conflict of law provisions.