AFFILIATE PARTNERSHIP TERMS OF CONTRACT
This Affiliate Agreement contains the complete terms and conditions between us, “Chat4us” regarding your application to and participation in, the Chat4us Affiliate Partnership Program as an affiliate Partner of Chat4us, and the establishment of links from your website to our website, https://www.chat4us.com.
BY SUBMITTING AN APPLICATION TO JOIN OR BY PARTICIPATING IN THE AFFILIATE PARTNERSHIP, YOU ARE CONFIRMING THAT YOU HAVE READ THIS AGREEMENT AND THE CHAT4US TERMS OF SERVICE AND THAT YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
“Affiliate” – The business, individual, or entity applying to or participating in the Affiliate partnership Program, or that displays Chat4us products and Services and/or promotions on its website, or other means, using an affiliate tracking code in exchange for receiving a commission from Chat4us for sales directly resulting from such display.
“Affiliate Site” – The Affiliate’s website which displays Chat4us’s Services and/or promotions.
Chat4us Services” – Live chat agents’ provision services that are available for subscription from Chat4us
“Commission Fees” – The amount you will be paid for each Qualified paid subscription by a Referred Customer that you refer to Chat4us.
“Qualified Subscription” – A sale of Chat4us Services by Chat4us, with a term of Thirty (30) Days or longer, to a Referred Customer.
“Referred Customer” – Each new and unique customer referred from an Affiliate partner through a Link or any other means possible that provides valid account and billing information.
“Registration Form” – Any and all order forms or other signup or acceptance form submitted by a customer to subscribe to Chat4us Services.
ENROLMENT IN THE AFFILIATE PROGRAM
To begin the enrolment process, a prospective partner must submit a completed Affiliate Partnership Signup Form. The Signup Form can be found @ https://www.chat4us.com/affiliate/.
Chat4us in its sole discretion, reserves the right to notify or to not notify any prospective affiliate of their rejection from the Affiliate Program at any time.
PROMOTION OF OUR AFFILIATE RELATIONSHIP
Use of Links. If you qualify and agree to participate as an Affiliate, we will make a variety of graphic and textual links available to you (each referred to herein as a “Link” or collectively, as the “Links”).
The Links will serve to identify your website as a member of the Affiliate partnership and will establish a link from your website or e-mail to Chat4us website. You agree to cooperate fully with us in order to establish and maintain such Links. You further agree that your use of the Links must be in compliance with this Agreement at all times. Chat4us may modify the Links from time to time in its sole discretion. You will not use graphic or textual images (indicating a Link) or text messages to promote Chat4us that are not approved in advance by Chat4us.
Discounts and Coupons
You are not allowed to post any refunds, credits or discounts on Chat4us Services, or other content concerning Chat4us without Chat4us’s prior written consent in each instance. Affiliates may only use coupons and discounts that are provided exclusively through the Affiliate Partnership Program using banners and links.
Any violations of the terms surrounding links, coupons, refunds, credits or discounts shall constitute a material breach of this Agreement and may result in your termination from the Affiliate Partnership Program or the withholding of Commission Fees
Chat4us will process orders placed by Referred Customers who follow the Links from an Affiliate Site to Chat4us. We reserve the right, in our sole discretion, to reject orders that do not comply with certain requirements that we may establish from time to time. All aspects of order processing and fulfilment, including Chat4us’s services, cancellation, processing, refunds and payment processing will be our responsibility. We will track the Qualified Subscriptions generated by your Affiliate Site/business and will make this information available to you through our website or email. To permit accurate tracking, reporting, and commission accrual, you must ensure that the Links and advertising banners between your website and our website are properly formatted.
COMMISSION DETERMINATION; QUALIFIED SUBSCRIPTIONS
Commission fees will be calculated based on the commission rates stated on the Chat4us website for each Qualified Subscription and payment of such fees will not exceed a miximum of Twelve (12) cycles of Thirty (30) days per cycle,(as defined herein; A “Qualified Subscription” does NOT include the following:
A Subscription by a Referred Customer that has transferred from any Chat4us partners or subsidiaries.
A Subscription by a Referred Customer who is also associated with any Chat4us reseller, referral, or other program.
A Subscription by a Referred Customer that is not up to date on its payments or is subject to a refund, referral, or other program.
A Subscription that was completed prior to the Affiliate joining the Affiliate Partnership Program or was not tracked properly through an Affiliate Link.
A Subscription that Chat4us suspects, in its sole discretion, is the result of fraud, which shall include but is not limited to, the use of software that generates real and fictitious information, multiple accounts from the same customer, or the referral of accounts that do not comply with this Agreement.
A Subscription referred by an Affiliate that has an excessive cancellation rate as determined in Chat4us’s sole discretion.
A Subscription by a Referred Customer if the Referred Customer was offered or received coupons, refunds, credits or discounts from the Affiliate Partner.
A Subscription by a Referred Customer if the Affiliate or Referred Customer is in or is promoting a business-opportunity program, as determined by us in our sole discretion.
A Subscription by a Referred Customer who received a popup with a discounted offer, while leaving Chat4us’s website during their Subscription.
A Subscription by a Referred Customer engaging in “Domain Speculation,” which is determined by the identification of two (1) web hosting accounts with the same Referred Customer’s name, email address, or other identifying characteristic as determined by Chat4us and/or the identification of two (2) or more web hosting accounts that have no content on their websites or have similar content, templates or formatting, as determined by Chat4us, in our sole discretion.
Chat4us reserves the right to withhold payment of initial Commissions Fees to Affiliates who are new to the Affiliate Program, or who have commissions that are potentially fraudulent as determined by Chat4us in its sole discretion, to determine the legitimacy and cancellation rates of Referred Customers.
Chat4us reserves the right to immediately cancel or withhold for later review any Commission Fee that fails to meet the criteria of a “Qualified Subscription.” The Affiliate is responsible for monitoring the payment, denial, and withholding of Commission Fees. If Affiliate has a question about a Commission Fee that has been cancelled or withheld, Affiliate has Ten (10) days from the day the payment would have been due to contact Chat4us to request that the Commission Fee be paid. Any changes to decisions about cancelled or withheld Commission Fees are strictly made in Chat4us’s sole discretion.
Commissions for any Referred Customer who is associated with any Chat4us reseller, referral or other program may not be considered a Qualified Subscription. In other words, you may not receive double commissions or compensation.
In the event that the Referred Customers that are referred to Chat4us by an Affiliate are determined to have an excessive cancellation rate, as determined by Chat in its sole discretion, Chat4us reserves the right to withhold or decline pending and future Commission Fees to such Affiliate.
Any attempt by an Affiliate to manipulate, falsify or inflate Referred Customers, Qualified Subscription s, or Commission Fees to intentionally defraud Chat4us or any violation of the terms of this Agreement constitutes immediate grounds for Chat4us to terminate the Affiliates participation in the Affiliate Partnership Program and will result in the forfeiture of any Commission Fees due to the Affiliate.
Monetary payments will be determined and governed by the anti money laundry regulations of both the United Kingdom, where Azecta LTD is registered and the governing anti-money laundry laws of the affiliate partner’s country of resident, if different from the United Kingdom. If a conflict is found between the regulations of these two governing laws the priority will be given to the anti money laundry laws of the United Kingdom.
REPORTS OF QUALIFIED SUBSCRIPTIONS
You may log into your affiliate account to review your potential Qualified Subscriptions statistics on a daily basis. The potential Qualified Subscriptions shown in this report have not been reviewed to confirm they meet all criteria for Qualified Subscriptions. As such, Commission Fees may not be issued for all Referred Customers that appear in the affiliate account.
TERM AND TERMINATION
The term of this Agreement will begin upon our acceptance of your Affiliate Program application and will end when terminated by either party. Either party may terminate this Agreement at any time, with or without cause.
You are only eligible to earn Commission Fees on Qualified Subscriptions occurring during the Term. Commission Fees earned prior to the date of termination will be eligible for commissions only if the orders for the related Chat4us Services are not cancelled within (30) days and comply with all of the terms of this Agreement. We may withhold your final payment of Commission Fees for a reasonable time to ensure that all Qualified Subscriptions are valid and payment from Referred Customers are legitimate as determined by Chat4us in its sole discretion.
Any Affiliate who violates this Agreement, Terms of Service, or any applicable law will immediately forfeit any right to any and all accrued, but not yet received, Commission Fees and will be immediately removed from the Affiliate Partnership Program.
WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO THE AFFILIATE PARTNERSHIP PROGRAM OR ANY CHAT4US SERVICES SOLD THROUGH THE AFFILIATE PROGRAM (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS, MERCHANTABILITY, NON-INFRINGEMENT, OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, DEALING, OR TRADE USAGE). IN ADDITION, WE MAKE NO REPRESENTATION THAT THE OPERATION OF OUR WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE, AND WE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS, INCLUDING THE TRACKING OF INFORMATION CONCERNING REFERRED CUSTOMERS DURING ANY PERIOD OF INTERRUPTION.