Advantages of remote working and global recruitment.
Many organisation are relying on live web chat customer support and virtual admin teams to boost productivity as well as to cut costs. This trend did not just start due to the recent covid19 pandemic, though it could certainly be credited with the huge spike in demand for both the manpower and the technology that drives this industry.
Live web chat agency is a fairly recent addition to the innovations of remote working strategy. Like the exportations of customer services to further afield, live web chat remote customer support teams has became a huge success due to its ability to save businesses well over 75% in cost, compared to what the same service would cost if performed by teams in the UK as an example.
There have been instances where the amazingly low cost has received open public ridicule for being ‘justifiably’ unbelievable. With a price tag as low as £1 per hour, often below one tenth of what the average UK customer support personnel are paid, it perhaps the reason why the skeptics find it so difficult to be such great services could be delivered at this rate.
However, there has been tens of thousands of various organisations just have taken advantage of this new system. And many reviews and case studies from some of these early birds has proven the legitimacy of its boastings and the efficacy of its promises.
In fact, it would not take long for anyone that has travelled far and wide to understand the ability of this service to offer so much and charge so little. There are heavily educated graduates all over the world, with many in countries with some of the lowest wages and perhaps corresponding cost of living. This situation brings great advantages.
By combining new technologies, businesses can reap amazing new opportunities to stay ahead of their competition in the areas of cost-cutting and operational efficiency. One notable element of such operational advantage of using a remote team to support customers is in time coverage. The time differences between countries tend to help organisations to get customer support, around the clock, for their business without the disadvantages of the support team slagging due to sleep deprivation and other related issues.
It is also a fact that there are always some customers that are awake and need support, so being available to help goes a long way to boost sales and brand.
The consensus indicates that this trend is here to stay. Thus, those early birds that take advantage of this system of recruitment stand a great chance of boosting their organisation and rising above their competitors. Another advance is the huge employment opportunity it brings to countless capable workforce around the world.