Launch your business into the big leagues with your own premium remote live web chat support agents to wow your website visitors.
Customers are getting less patience by the day, in today’s world. The average browsing time per customer is estimated to be under 30 seconds before they bounce off to check out your competitor. Get the upper-hand by proactively engaging your website visitors to help boost their confidence in your brand.
with our top converting customer support service and be unforgettable
Our operations are carefully strategised to ensure highest quality of service delivery but at the lowest costs possible and pass on the savings to you, so you can afford to punch above your budget and deliver exceptional support, 24 hours a day 7 days a week.
Save over 75% on wages and even more savings on equipments, office rent, holiday pay etc.
We proposed two separate packages to help Grant A Smile to support all customers regardless of their country’s different time zones. As well as the ability to provide the instance responses to quick queries to motivate customers to sign up.
Our first proposal would have Grant A Smile‘s potential 24/7 support cost reduced from £7,200 to £1,440 per month, a huge 80% reduction. Grant A Smile opted for a 10 hour daily service for £900 per month, at only £3 per hour. Furthermore, as they took the service during one of our promotional periods, they got it at a further 50% discount, resulting in a total cost of only £450 per month (30 days cycle) at just £1.50 per hour for a whole year. A massive savings of over 80% compared to their in-house recruitment option.
As a people service organisation, with the added task of operating in multiple countries, it faced a huge challenge of finding a way to offer instant support to customers needing answers to urgent queries to help them make quick decisions. They also needed to support customers from other countries with different time zones. Research findings indicated that majority of customers prefer texting to phoning. Plus, the volume of queries would be more than one person could handle on telephone.
However, they could not afford to take money away from vital operations to fund a 24 hour in-house support operation that could amount to £240 per day and £7,200 per 30 days.
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